Sharon runs a boutique travel agency that caters to a limited set of high-value clients who appreciate her services - right from consultation to itinerary creation. Sharon is an expert on Spain and Germany. Over 90% of itineraries and tour packages created in her travel boutique is customized.
Operational Challenges |
Lizure HDS Solution Fit |
Business Impact |
|---|---|---|
| Sharon wants her office to move with her wherever she travels | Lizure HDS is a web-based application accessible 24x7. | Your office is always on and a click away! Continue to service your clients even when you are on the move |
| Sharon wants to create an error-free itinerary each time | Lizure HDS's unique Tour Package builder wizard assists you in each step while creating your tour package. | Error-free and faster itinerary creation without using error prone methods such as word documents or excel sheets. |
| Sharon wants her clients to understand the itinerary un-assisted. | Lizure HDS generated itineraries are - Structured, Comprehensive and Friendly | Witness faster turn-around times and higher conversions |
| Getting quotations from multiple DMCs for custom tour packages for price discovery and margin assessments | Lizure HDS allows you to send your custom itinerary to seek quotes from multiple DMCs | Receive multiple quotations for your custom itinerary from DMCs you select on Lizure HDS |
| Complex IT applications which require extensive training | Lizure HDS is no set-up system, requires no configuration and training | You are live on the application the moment you log in. Help and guidance is available for all the features |
| Sharon creates the sales invoices in excel/word after successful sales conversions | Create professional sales invoices in a few clicks with Lizure HDS | Generate sales invoices anytime and email them as a PDF, view/download historic sales invoices |
Manohar is an entrepreneur. He quit his managerial job at a reputed TMC to set up his own travel agency in New-Delhi. The travel agency has grown from two members to seven. Supporting both inbound and outbound tours, the agency partners with more than 40 DMCs, creates 60 to 100 tour packages and handles around 400 queries every month
Operational Challenges |
Lizure HDS Solution Fit |
Business Impact |
|---|---|---|
| Keeping track of all queries received and managing the generated leads | Lizure HDS has a built-in enquiry module to capture leads across multiple touchpoints. You can assign and route incoming enquiries for efficient tracking and closure in a timely manner | Enquiry management for leisure business is a key requirement. Your agency no longer has to manage enquiries on excel sheets and emails. Track all email and document exchanges for every enquiry seamlessly |
| Creating, accessing and customizing tour package content and itineraries | Our unique tour package builder wizard helps your agency to create error-free tour packages faster. The tour packages can be modified at will | All the tour packages created can be accessed from anywhere by authorized users. Your quote can reach your prospect in minutes! |
| Distribution partnerships for outbound tours | Lizure HDS's distribution partnerships are a cornerstone for all your B2B partnerships. You are automatically connected with the DMCs to access all their 'ready to sell' tour package content in a single login via Lizure HDS | You no longer have to hop around web-sites of multiple DMCs to access their content. All your partner DMCs content is accessible as fully white-labeled content in one place |
| Promoting the travel agency brand outside of the local geography | Lizure HDS powers "Leisure-only" marketplace QuitCityNow.com. Lizure HDS users can access this marketplace and post tours for free | Promote your tour packages and your agency to global audiences and get OTP authenticated package specific leads |
| Team productivity and team engagement | You can track the number of tour packages created and number of leads created and serviced by each member of your team | You can define metrics for the productivity, content creation and business targets to your team and track them. |
| Generating sales invoices and distributing them to consumers | Create professional sales invoices in a few clicks with Lizure HDS. Mention discounts if any in the sales invoice | Generate sales invoices anytime and email them as a PDF, view/download historic sales invoices |
Albatross is an India based travel agency, largely dealing in group tours. They have expanded their sales network to 200 micro outlets. These outlets are either agency owned or franchised on Preferred Partnerships Associate (PPA) model. Strategically they are also rebalancing their product portfolio from reliance on group tours to FIT, with a target portfolio mix of 50:50
Operational Challenges |
Lizure HDS Solution Fit |
Business Impact |
|---|---|---|
| Centralized content creation control and distribution to their branch networks and geography specific targetted distribution. | Lizure HDS's content creation and consumption capabilities help here. You can create tour packages and promote it selectively to a region / branch. | Targetted tour package access to a designated region / branch can be enabled. Tour packages can be made available to all or selected branches. |
| Management of locally acquired enquiries and fulfilling them through local and central teams | Lizure HDS's built-in enquiry module allows authorized users to create and assign leads for actioning - by local or by centralized set-ups | Lizure HDS's enquiry module supports widely distributed operations and integrates enquiries and tour packages to track proposals, quotations, and sales closures. |
| Promoting the travel agency brand and packages online | Lizure HDS powers "Leisure-only" marketplace QuitCityNow.com. Lizure HDS users can access this marketplace. | Promote your tour packages and your agency to global audiences and get OTP authenticated pacakge specific leads |
| Tracking productivity metrics | Track the number of tour packages / itineraries created and distributed | Error-free and faster itinerary creation helps users to create more content in less time. |
| Getting a quotation from the DMCs for custom tour packages | Lizure HDS allows you to send your custom itinerary to seek quotes from 15 DMCs in one go. | Receive quotations for your custom itinerary from multiple DMCs and view all their offers and prices. Update your tour package price in one click |
| Customer conversion and acquisition | Lizure HDS generated tour itineraries are structured and comprehensive. It is also user and telesales friendly. | Customer engagement time, turnaround time and customer conversion will witness significant jump. |
| Generating sales invoices and distributing them to consumers | Create professional sales invoices in a few clicks with Lizure HDS. Mention discounts if any in the sales invoice | Generate sales invoices anytime and email them as a PDF, view/download historic sales invoices |
Borealis TMC (Travel Management Company) has a presence in several countries. As a TMC, it is an end-to-end service provider and provides flight ticketing, hotel bookings, tours and forex. It operates on a de-centralized distribution model.
Operational Challenges |
Lizure HDS Solution Fit |
Business Impact |
|---|---|---|
| Leisure content creation (tour / itineraries), distribution and promotion in region specific manner | Lizure HDS tour package builder wizard helps in creating error free itineraries and tour packages and supports regional operation distribution structure | Lizue HDS can support decentralized profit-center models for the leisure business with the regional controlled and de-centralized structures |
| Promoting the TMC brand and its package online | Lizure HDS powers "Leisure-only" marketplace QuitCityNow.com. Lizure HDS users can access this marketplace for free to promote their tours | TMCs can leverage the leisure-only marketplace for promotion, lead generation and customer acquisition. |
| Access controls and user rights management | Lizure HDS allows you to create and set user rights in accordance to your business needs. | Full flexibility to extend the user access based on purpose and designated role. |
| Distribution partnerships and access to DMC content | Lizure HDS provides features to automatically partner with DMCs for accessing their tour package content | TMCs at their discretion can access content of multiple DMCs in a single place. |
| Getting a quotation from the DMCs for custom tour packages | Lizure HDS allows you to send your custom itinerary to seek quotes from DMCs | Receive quotations for your custom itinerary from multiple DMCs and view all their offers and prices. Update your tour package price in one click |
| Productivity and activity reports MIS | TMCs can track the number of packages created, viewed, downloaded and e-mailed. | TMCs have access to real-time granular level details of views, downloads and tour package forwards |
| Generating sales invoices and distributing them to consumers | Create professional sales invoices in a few clicks with Lizure HDS. Mention discounts if any in the sales invoice | Generate sales invoices anytime and email them as a PDF, view/download historic sales invoices |
Neptune is a medium sized DMC based in Kuala Lumpur. Annually they service around 20,000 Pax. Their distribution model is direct to B2Bs in their target geographies spanning 3 countries in South-East Asia.
Operational Challenges |
Lizure HDS Solution Fit |
Business Impact |
|---|---|---|
| Quality and cost of distribution partnerships and B2B partner acquisitions | Lizure HDS is the first of its kind "Distribution Partnership Marketplace" to connect DMCs to Resellers. Every reseller on Lizure HDS is connected to the DMCs on the same platform | Acquire B2B resellers at no cost. When you sign-up for the free trial you have already acquired partnerships with over 340 resellers. New B2B resellers on Lizure HDS are by default your resellers too. |
| Tour Package / Itinerary creation and Offer management | Lizure HDS has a tour pacakge creation wizard that will enable DMCs to create error-free tours faster | Productivity, quality control and speed of response to send offer/quotes are some of the major transformations that you can experience with Lizure HDS |
| Tour Costing and Quotation is a complex task and is usually done with complicated Excel sheets. Moreover costing needs to be done for each query received by the DMC | Lizure HDS has Costing & Quotation feature to generate an internal costing sheet to assess profitability for every quote and offer generated by the DMC | Lizure HDS's Internal Costing module will automate the way you generate offers and pricing related processes. Your team will love it as it saves their valuable time |
| Tour package distribution | DMC tour package distribution is mostly an offline activity and in many cases the active utilization of DMC B2B portals is less than 5-7% | Every time a DMC creates and promotes a tour package to B2B Resellers, it is automatically broadcasted to your connected resellers. Your tour packages are accessible 24x7 to your resellers as a fully white-labeled tour package. |
| Itineraries and tour packages are in Word / PDF format. It is not very friendly for your partners to White-label and promote | Lizure HDS allows you to send a link of your tour package to your partners. They can use this link to instantly white-label your tour package by adding their agency information and price mark-ups | White-labelling is made easy, simple and effective. Your B2B partners can white-label you tour package with custom inputs and logo in less than a minute. |
| Distribution partner's activity and engagement monitoring | DMCs face two challenges - an undesirably low number of resellers accessing their B2B portal (~5-7%) and DMCs inability to monitor resellers pre-sales engagement in terms of DMCs content accessed and distribution activities. | Track engagement and interest of your resellers at each tour package level in real time. Take your tour packages to where B2B partners can readily view/promote them |
| Query handling and customization | DMCs receiving incomplete requirements on email, phone and on other formats aren't uncommon. In Lizure HDS, your resellers can express booking interest on a specific tour package | When a reseller expresses interest in any of the DMC's tour package, a formal lead is created in the enquiry module of Lizure HDS. |
| Generating sales invoices and distributing them to consumers | Create professional sales invoices in a few clicks with Lizure HDS. Mention discounts if any in the sales invoice | Generate sales invoices anytime and email them as a PDF, view/download historic sales invoices |
Graffaltz Leisures is a large DMC with operations spanning three continents - Europe, Africa and Australia. The DMC manages a large number of destinations and offers innovative and diverse product portfolios. It operates a 'Direct to B2B model' with flexible pricing options, net price and commissionable products.
Operational Challenges |
Lizure HDS Solution Fit |
Business Impact |
|---|---|---|
| Segregate pre-sales efforts and bookings to focus on promotion and sales. | Lizure HDS is fully geared to support pre-sales and sales efforts of DMCs to enhance growth and sales. From wizard assisted tour package creation to multi mode promotion, Lizure HDS can support DMC sales and conversions. | Empowers content creation team and sales team to create tour packages faster and promote them on multiple channels with targetted distribution |
| Creation of portals for B2B Resellers is investment intensive, yet only 5-7% of the resellers use the portal | DMCs distribution partnerships with resellers is a non-exclusive tie-up and average travel agency will have 70+ DMCs partnerships. Lizure HDS helps your partners to access your tour packages conveniently on a single platform | B2B Resellers access multiple DMC contents in one place for ease and efficiency. It ts profitable for DMCs to take the content where the resellers can access them quickly and easily. |
| Enquiry Handling & Lead Management | Lizure HDS's enquiry management module is specifically designed for DMCs to receive and support iterations of interactions without losing track of the interaction trails. | Track every enquiry registered, emails trails, itinerary exchanges and documents exchanges against a specific enquiry. It is unlike anything you have seen before. |
| B2B Resellers acquisition and key accounts management | Acquiring distribution partnerships and expanding geographic presence is time and cost intensive. Lizure HDS's distribution partnership platform can help large DMCs to acquire partnerships in a cost effective manner | By default DMCs are distribution partners to all resellers in Lizure HDS. New resellers coming on to Lizure HDS are also resellers for the DMCs and are acquired with no effort and zero cost |
| Expand destination and tour packages portfolio | Lizure HDS tour package wizard helps DMCs to design error-free tour package portfolio. Tour content/products team can collaborate real time across geographies. | DMC's product team and sales team can collaborate to create more tour packages in distributed geographies for large number of destinations to promote the DMC |
| Tour Costing and Quotation is a complex task and is usually done with complicated Excel sheets. Moreover costing needs to be done for each query received by the DMC | Lizure HDS has Costing & Quotation feature to generate an internal costing sheet to assess profitability for every quote and offer generated by the DMC | Lizure HDS's Internal Costing module will automate the way you generate offers and pricing related processes. Your team will love it as it saves their valuable time |
| Itineraries and tour packages are in Word / PDF format. It is not very friendly for your partners to White-label and promote | Lizure HDS allows you to send a link of your tour package to your partners. They can use this link to instantly white-label your tour package by adding their agency information and price mark-ups | White-labelling is made easy, simple and effective. Your B2B partners can white-label you tour package with custom inputs and logo in less than a minute. |
| Generating sales invoices and distributing them to consumers | Create professional sales invoices in a few clicks with Lizure HDS. Mention discounts if any in the sales invoice | Generate sales invoices anytime and email them as a PDF, view/download historic sales invoices |
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